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Phoenix continues to enhance its customer experience - embedding artificial intelligence capabilities through the KMS Lighthouse system

October 10, 2019

Phoenix Insurance Company, the leader in the insurance market in Israel, chose the advanced KMS Lighthouse knowledge management. Thanks to the state-of-the-art system, the company will be able to provide fast and efficient information and...

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Using Knowledge Management Systems for Technical Support

September 24, 2019

From customer service to sales and marketing, knowledge sharing can boost every function within your organization, eliminating communication obstacles while streamlining information sharing in the workplace.

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What Does a Web-Based Knowledge Management Software Do?

September 23, 2019

The Powerful Benefits of Knowledge Management Software for Field Service Workers

September 3, 2019

An aging workforce and lack of visibility into the value of services are two of the greatest challenges service organizations face. Fortunately, there is a solution. Companies that embrace field service knowledge management software have reported...

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How to Really Improve Your First Call Resolution Metrics

August 14, 2019

You have a plethora of first call resolution (FCR) metrics to document your call center performance. But those metrics don’t tell you how to improve first call resolution numbers. The first call resolution (FCR) metric remains a critical method...

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The Must Read Pros of a Cloud-Based Knowledge Software

July 31, 2019

Software as a Service (SaaS) is increasing in popularity and of greater importance than ever before.  If you decide to build a business in the cloud, then it is important to know that a cloud-based knowledge management platform has many great...

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Improving a Weak Knowledge Management Strategy

July 15, 2019

If the outcomes of your knowledge management system lag behind your expectations, you can improve those results by strengthening your knowledge management strategy. Prior to making adjustments, take an assessment of those issues that seem to...

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Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management

July 9, 2019

TEL AVIV, July 9th, 2019 -- Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve...

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Knowledge Management For Logistics Services Best Practices

June 23, 2019

Effective implementation of knowledge management for logistics can produce excellent results. Ultimately, your company will experience lower expenses related to logistics. However, the key is in the word “effective.” Not every company builds...

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Benefits of Knowledge Base for Call Centers

June 17, 2019

The surest way to tank your call center metrics is to keep a customer on hold for an unreasonable amount of time. They may listen to nice music, but their frustrations will grow. By the time your agent answers the call, the customer may be ready...

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