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Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
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Cost Savings And Business Benefits Enabled By KMS Lighthouse
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Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
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Aligning your team and putting everyone on the same page is key for a good customer experience.
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Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
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Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
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An effective enterprise knowledge management system is paramount to cutting costs and saving time for any healthcare entity.…
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Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…
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Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…